Report: Vistra Energy (TXU Parent) "Profiles" Customers Into Well-Drawn Personalities
Writing in the Houston Chronicle, L.M. Sixel reports on how Vistra Energy's retail energy brands develop customers profiles, used for interacting with...
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Texas Retail Provider Included In Annual Customer Experience Ratings
Temkin released its 2018 Temkin Experience Ratings, an annual customer experience benchmark of companies based on a survey of 10,000 U.S. consumers wh...
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Report: NiMo Outage Lasts 18 Hours As Utility Unaware Of Outage
Syracuse.com reports that National Grid was unaware of an outage affecting 90 customers, with the outage lasting a total of 18 hours.
It is not clear...
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Direct Energy Launches Updated Online Account Manager, 3.0
Direct Energy announced that it has launched version 3.0 of its online account manager, with the new version rolled out for Texas customers.
Version ...
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